Before you land
A medical travel coordinator's job starts long before you land in Thailand: reviewing your case, shortlisting appropriate clinics, negotiating a transparent quote, and making sure your treating doctor has everything they need before your first consultation.
While you're there
Once you're in Thailand, a good coordinator handles the logistics that are easy to underestimate from abroad — interpreter arrangements if needed, transport between your hotel and appointments, and being a single point of contact if a schedule needs to shift.
Perhaps most importantly, a coordinator is your advocate if something doesn't go to plan — a delayed lab result, an unexpected recommendation from your surgeon, a question about your quote. Having one person who already knows your full case, rather than starting from scratch with hospital admin each time, makes those moments far less stressful.
Questions worth asking before you commit
Questions worth asking any coordinator before you commit: Are you paid by the clinic or by me? It should always be the clinic — a free service to patients is a sign the coordinator's incentives are aligned with getting you good care, not upselling. What happens if my treatment plan changes once I'm examined in person? And can you connect me directly with the treating doctor before I travel, not just a sales representative?
At Hospigo, every patient is assigned one dedicated coordinator from their first enquiry through aftercare — free, because we're paid a referral fee by the clinic only if you book, never by you.